Help & support
To get help with Bitnxs, contact the team through one of the official channels below, or check the FAQ first for quick answers.
Contact channels
Section titled “Contact channels”| Channel | What it’s for | How to reach us |
|---|---|---|
| Email support | Account, deposit, order and API questions. We respond within 24 hours. | [email protected] |
| Twitter / X | Latest announcements and events. | @bitnxs |
Bitnxs staff will never ask for your private key, seed phrase or API key. Only trust links listed on this page.
Other contacts
Section titled “Other contacts”- Market makers & partnerships: the Market Maker program is by application.
- Legal and privacy requests: [email protected]
System status
Section titled “System status”All services were operating normally when this page was published. If you experience issues, check the live status indicator in the app footer at bitnxs.com.